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Refund Policy

Order Cancellation and Refund Policy

Order Cancellation:

  1. User-Initiated Cancellations:

    • Users may cancel an order on the platform before it has been confirmed by the Merchant.
    • Once an order is confirmed by the Merchant, cancellation requests may not be guaranteed and are subject to the Merchant's policies.

  2. Merchant-Initiated Cancellations:

    • In the event that a Merchant is unable to fulfill an order after confirmation, the Merchant reserves the right to cancel the order. Users will be notified of such cancellations.

  3. Cancellation Fees:

    • Talabat or the Merchant may charge a cancellation fee for certain cancellations, and such fees will be clearly communicated to users before confirmation.

Refund Policy:

  1. Quality and Service Issues:

    • If users are dissatisfied with the quality of the delivered goods or services, they may contact Thookuchatti through the live chat feature for assistance.
    • Refund requests will be reviewed on a case-by-case basis.

  2. Order Cancellation Refunds:

    • Refunds for user-initiated cancellations are subject to the policies of the individual Merchants.
    • If a Merchant-initiated cancellation occurs, users will be refunded in full.

  3. Refund Processing:

    • Refunds will be processed promptly once approved. The timeframe for the refund to reflect in the user's account may vary depending on the payment method and the user's financial institution.

  4. Thookuchatti Credit Refunds:

    • Refunds for canceled orders may be provided in the form of Thookuchatti Credit, which users can use for future orders.

  5. Prescription Medicine Orders:

    • Refunds related to prescription medicine orders will be handled in accordance with the policies set by the pharmacy and Thookuchatti, as outlined in the Prescription Medicine section.

  6. Refund Disputes:

    • Users may dispute refund decisions by contacting Thookuchatti customer support through the Help Center. Disputes will be reviewed and resolved by Thookuchatti.

Note: The Order Cancellation and Refund Policy are subject to change. Users are encouraged to review the policy regularly for updates.