Terms & Conditions

Terms And Conditions

Terms and Conditions

Ratification of the Agreement

By entering, connecting, using, or creating an account on this website and its associated applications on iPhone, iPad, Android, and any mobile application (hereinafter collectively referred to as the "Platform"), including, without limitation, any services offered on the Platform, you acknowledge that you have read and understood the following Terms and Conditions (collectively the "Terms"), including these Terms, terms of our Privacy Policy available at www.thookuchatti.com, and you agree to be bound by them and to comply with all applicable laws and regulations regarding your use of the Platform. You acknowledge that these Terms constitute a binding and enforceable legal contract between yourself and Cresentrix Solutions Pvt Ltd, which owns and operates Thookuchatti (hereinafter referred to as "Thookuchatti," "Company," "we," "us," "our") with reference to the use of this Platform. Please read these terms before ordering any items from our application.

You become a user of the Platform ("User" or "you") by entering, using, browsing, or registering on the Platform. As a User, you agree and undertake to comply with the provisions of these Terms.

You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access the Platform through your Internet connection are aware of these Terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the Platform, you agree to these Terms as a binding legal agreement, without limitation or qualification. The term "you" or "You" shall include any person or entity who views, uses, accesses, browses, or submits any content or material to the Platform.

If you do not agree to these Terms, then you may not use the Platform. Thookuchatti reserves the right to modify these Terms at any time without prior notice. You agree that each visit you make to the Platform shall be subject to the Terms as displayed, and your continued use of the Platform now or following the modifications in these Terms confirms that you have read, accepted, and agreed to be bound by such modifications.

Our Services

Thookuchatti allows its Users, who agree to the Terms, to order from its partnered restaurants, vendors, groceries, etc., that may be operated by third parties or affiliated companies (hereinafter referred to as the "Merchants"). The purpose of this Platform is to provide a simple and convenient service to Users, linking them to Merchants in their area for delivery (our "Service") to order a variety of goods, including prepared meals, beverages, non-prepared food, and miscellaneous non-food items (hereinafter collectively referred to as "Goods"). Some of the Goods, such as but not limited to pharmaceuticals on our Platform, may be subject to restrictions for purchase ("Restricted Goods").

Interactive options allow Users to build and submit orders at the click of a button. When you place an order from a Merchant, Thookuchatti acts as a facilitator on behalf of that Merchant to conclude your order from the Platform and to manage your experience throughout the order processing. We have created the Platform to serve as a marketplace for its Users. Thookuchatti does not sell or interfere in any way in the production of any goods or service produced by the Merchants. What this online market offers to the Users is the ability to search for and find local Merchants that deliver or make these Goods available to their addresses and enables ordering them through this Platform. The Merchants are obligated to comply with the country's local laws, rules, regulations, and standards pertaining to goods and services preparation, sale, marketing, and safety.

However, it is important for Users to understand that Thookuchatti does not independently verify the credentials, representations, or products of Merchants, the ingredients, or the quality of any products, or that a Merchant is in compliance with applicable laws. Users must make themselves comfortable through information provided by Merchants on the Platform or as requested by Users directly from the Merchants as to the quality and reliability of the Merchants, as well as their compliance with applicable laws.

We reserve the right, but are not obligated, to restrict or limit the sales of our Goods to any person, geographic region, or jurisdiction. Due to the laws in some countries, we shall not offer for sale certain goods or restricted items to you. Any offer for any Goods made on the Platform is void when it is prohibited by law.

Creating an Account for the Platform

A user can create an account on the Platform and determine their own "username" and "password," which are chosen by the user. The "username" is personal to the user, and the same "username" is not given to two different users. The "password" is known only to the user, who can change it at any time. It is solely the user's responsibility to select and protect the password. Thookuchatti is not liable for any problems that may arise from the use of the password. Thookuchatti informs the user about promotions in the user's area, which they may benefit from, through emails. Thookuchatti may share your username and password with third-party companies for the purpose of providing our service. For example, the phone number may be shared with the Merchant dealing with take-out goods and services to provide faster and correct delivery. To access services that require an account on the Platform, the user must enter the username and password. This process is called "login" to the Platform.

By using this Platform, you warrant that any personal information provided by you is true, accurate, current, and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

You are not allowed to register multiple accounts for use by the same person. Violation of this clause may result in the termination of your account. Users' passwords should be kept confidential at all times and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your account. If you know or suspect that someone has knowledge of your password, then you should contact us immediately.

You may not use the Platform for any unlawful or unauthorized purpose, including, without limitation:

Distributing any unlawful, libelous, abusive, threatening, harmful, obscene, or otherwise objectionable material.
Transmitting material that constitutes a criminal offense, results in civil liability, or otherwise breaches any laws, regulations, or codes of practice.
Interfering with any other person's use or enjoyment of the Platform.
Damaging, disabling, or impairing the operation of this Platform or attempting to gain unauthorized access to this Platform or to networks connected to it through hacking, spoofing, or other similar means.

We expect a device to hold only one user account. We may allow service in such cases, but we will not allow the use of promotions. If you wish to delete your account, please contact us via the Platform chat feature requesting the same.

How to Place an Order and How It Works

Once you have selected your goods from the list of your chosen Merchant, you will be given the opportunity to submit your order by clicking on the "Checkout" button (the "Order"). It is crucial to check the information you enter and correct any errors before clicking on the "Checkout" button because once you click on this input, errors cannot be corrected. Upon receiving your order, the Platform will begin processing it, and we will send an email and a message on the final page confirming that your order has been received and successfully sent to the Merchant. If any payment you make is not authorized, you will be returned to the previous page on the Platform, and we shall not be obliged to provide the services.

Order Cancellation

The Customer is not entitled to cancel a food meal order or be eligible for any refund if the Customer cancels such an order after the Vendor's acceptance, except if the cancellation is a result of Thookuchatti or the Vendor's default. For clarity, a food meal order refers to any order from a restaurant, coffee shop, juice bar, or pastry shop.

If Thookuchatti is unable to deliver the food meal order to the Customer due to the Customer's act, failure to act, default, omission, and/or negligence, Thookuchatti reserves the right to cancel the order without any refund to the Customer.

If the Customer is eligible for a refund for a canceled order according to the provisions of these Terms and Conditions, the order value paid by the customer will be refunded to the customer's Thookuchatti Wallet, unless the customer requests otherwise. In the latter case, the refund will only be made to the original payment method used for making the order. Please note that the refund process can take anywhere from 7 - 14 business days (or even up to 30 days for overseas banks) for the refund to be processed and reflected in your bank account. This timeframe considers the time and procedures required from Thookuchatti and/or the Credit Card Company and/or the Bank.

Delivery

You acknowledge that the available goods offered by Thookuchatti may vary from one delivery area to another. By entering your delivery address on the Platform, you will see the Vendors that we make available to you at that time. Delivery areas may expand, shrink, or change depending on different conditions such as weather, traffic, force majeure situations, etc.

Delivery Time

Thookuchatti will deliver your Order to the delivery address provided by you. An estimated delivery time will be provided to you in your order confirmation as well as on the order tracking page. However, delivery times shall vary depending on factors that are not controllable (e.g., order quantity, distance, time of day - peak periods, weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders' on the Platform. Please note that the delivery time we provide is only an estimate, and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.

Unsuccessful or Failed Deliveries

Without prejudice to any other clauses in these Terms, in cases where we attempt to deliver an Order but we are unable to do so due to reasons caused by you, including but not limited to:

No one was present or available to receive the Order.
The customer was uncontactable despite attempts to reach the customer via the phone number provided.
Lack of appropriate or sufficient access to deliver the Order successfully.
Lack of a suitable or secure location to leave the Order.

We will contact you via, among others, call or message, or email, to inform the unsuccessful delivery and discuss the next steps. In such cases, Thookuchatti reserves the right to cancel the Order without refund or remedy to you.

No Show Cancellation

If you remain uncontactable or fail to receive the Order within a reasonable time from the time the Order arrives at your delivery address, Thookuchatti reserves the right to cancel the Order without refund or remedy to you.

Wrong Order, Missing Order, Defective Items

Upon receipt of your Order, if you discover that there are issues with your Order (e.g., wrong order, defective order, or missing items), please contact customer support via our in-app customer support chat feature immediately. In some cases, Thookuchatti may request photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.

Late Delivery

If your Order is significantly delayed from the estimated delivery time, please contact customer support via our in-app customer support chat feature immediately. In some cases, Thookuchatti may request additional information to properly investigate the issue with your Order. If we determine that the Order and/or goods you received are significantly delayed, we may compensate you for your Order.

Contactless Delivery

As one of the delivery options, the customer may select (for some of the offered goods) contactless delivery (the delivery of the Order to the front door of a specified delivery address without face-to-face interaction, for instance). Thookuchatti shall not be liable for theft, damage, contamination, and/or other deterioration of the goods that occur after delivery has taken place.

Your Responsibilities

During the use of the services of the Platform, the User accepts and undertakes:

The information provided to us is correct. The User is the only party responsible for any losses that may arise from any misinformation or inadequate information (e.g., forgetting the password); in these cases, his/her Account may be terminated.
The User is solely responsible for all personal ideas, opinions, statements set forth by the User while using the services of the Platform, all the files uploaded to the Platform, and the personal information sent. In no way, Thookuchatti shall be held liable for these files. Users should not access any services provided on the Platform unauthorized and in any way other than the one identified by the Platform. Users must not change the software, use the software identified as being changed, and indemnify Thookuchatti for all material and moral losses if the User does not comply with the aforementioned articles. Thookuchatti shall not be responsible for any damages that may arise from the reading of data belonging to any Users by any unauthorized people. Users must not send any threatening, immoral, racially offensive, or illegal messages, correspondences, titles, nicknames that violate the rules of public morality, good manners, and laws. Users must not harass and/or threaten other users or any of the Platform live chat personnel, must not act in a way affecting the use of services by other users, must not post, print, distribute, or circulate any amoral, inappropriate, and unlawful materials and information that may harm the names of any people or institutions. Users must not advertise, sell, or offer to sell any products or services or engage in any activities such as surveys, competitions, or chain letters. Users must not send any information or programs that may harm the information or software in the computers of other users.
All records or materials obtained by using the services of Thookuchatti are within the consent of the user. The user shall be absolutely responsible for any damages, loss of information, or other losses caused by them in the user's computer. The user shall not demand any compensation for any losses arising from the use of the service. Users must not use the services of the Platform for any commercial and advertising purposes without obtaining the consent of Thookuchatti. Thookuchatti may monitor all systems at any time or continuously.
The Platform may use its system for commercial purposes. Users must not mail any information that is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc. Users must not record and misuse any personal information belonging to others. The User is responsible for all kinds of acts made under the "username". Clients must pay the service fee notified previously at the time of delivery of products; otherwise, the products shall not be delivered to the clients. Users must not access the Platform or services using a third-party's account/registration without the express consent of the account holder. Users must not use the Platform for illegal purposes, commit any acts of infringement on the Platform or with respect to content on the Platform, use the Platform to engage in commercial activities apart from sanctioned use of Thookuchatti services, copy any content, including, but not limited to Merchant menu content and third-party reviews, for republication in print or online, create Merchant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the Platform. Users must not attempt to gain unauthorized access to other computer systems from or through the Platform, interfere with another person's use and enjoyment of the Platform or another entity's use and enjoyment of the Platform, upload or transmit viruses or other harmful, disruptive, or destructive files, and/or disrupt, interfere with, or otherwise harm or violate the security of the Platform or any services, system resources, accounts, passwords, servers, or networks connected to or accessible through the Platform or affiliated or linked Platforms (including those of our Merchant partners).
All users who are minors in the jurisdiction in which they reside must have the permission of, and be directly supervised by, their parent or guardian to use the Platform. If you are a minor, you must have your parent or guardian read and agree to this Agreement before you use the Platform. Credit or Debit cards used in placing orders through the online payment gateway on the Platform must belong to the user. Otherwise, the user must obtain the legal permission from the card owner to perform the transaction.
To purchase Restricted Goods, you must be of the statutory legal age. We and/or the Merchants, as the case may be, reserve the right to: (i) ask for valid proof of your age (e.g. ID card); (ii) refuse delivery if you are unable to prove you are of legal age; (iii) to ask for a valid medical prescription (in the case of pharmaceuticals); (iv) refuse delivery to any person for any reason whatsoever. For Restricted Goods, there is no “contactless delivery”, “just drop them at the door delivery” or other similar delivery available.

User Material

Other than personally identifiable information ("Personal Data"), covered under the Platform Privacy Policy, any material you transmit or post to this Platform will be considered non-confidential and non-proprietary. The Platform will have no obligations with respect to such material. The Platform and anyone we designate will be free to copy, disclose, distribute, incorporate, and otherwise use that material and all data, images, sounds, text, and other things embodied in it for any and all commercial or non-commercial purposes.

You are prohibited from posting, uploading, or transmitting to or from this Platform any material that:

Breaches any applicable local, national, or international law.
Is unlawful or fraudulent.
Amounts to unauthorized advertising.
Contains viruses or any other harmful programs.

You may not misuse the Platform, including by hacking. Any comments or feedback that you submit through the Platform must not:

Contain any defamatory, obscene, or offensive material.
Promote violence or discrimination.
Infringe the intellectual property rights of another person.
Breach any legal duty owed to a third party (such as a duty of confidence).
Promote illegal activity or invade another's privacy.
Give the impression that they originate from us.
Be used to impersonate another person or to misrepresent your affiliation with another person.

The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay Thookuchatti for all costs and damages that it incurs as a result of you breaching any of these restrictions. Thookuchatti will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.

Acceptable Use Policy

You may not access or use the Platform for any purpose other than that for which the Platform makes it available. The Platform is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by the Platform. In case of any prohibited activities committed by the user, Thookuchatti has the right to suspend, block, or terminate the user's Account and prevent access to log in the service. Prohibited activities include but are not limited to the following:

Violate any law, statute, ordinance, or regulation.
Violate applicable laws or industry regulations regarding the sale of alcoholic drinks or prescription drugs and devices.
Violate copyright, trademark, right of publicity, or privacy or any other proprietary right under the laws of the account owner's jurisdiction.
Any illegal products, services, or activities, including encouraging, promoting, facilitating, or instructing others to engage in illegal activities.
Payments to or from any listed sanctioned countries. Businesses or businesses with persons subject to international/national sanctions, suspected or convicted of terrorism, financial crime, or any other offense.
Providing false information relating to the customer's identity or business activities.
Any product, service, or activity that finances terrorism.
Narcotics, steroids, certain controlled substances, or other products that present a risk to consumer safety, products including THC, CBD, or any other similar substance, any activity that relates to drug paraphernalia.
Products, services, or activities including media and journalism, that could be considered as being of a discriminatory, hateful, racist, or exploitative nature or of inciting harassment, bestiality, mutilation, or violence.
Connected to services where the service provider collects money on behalf of others as a payment services provider, cheque encashment agencies, foreign exchange providers, money transmitters, traveler's cheques, or money orders.
Involving ammunition, explosives, arms, defense or weapons, replica weapons, gun parts, or related parts or accessories, hunting, manufacture/distribution of weapons.
Services relating to hospitality timeshares or issuing of travel visas.
Promotion or advertising of products or services other than your own without appropriate authorization.
Collecting money without a license when compulsory in the account owner's jurisdiction.
Multi-level marketing programs, network sales, matrix programs, outbound and inbound telemarketing, or other similar programs including pyramid and Ponzi schemes.
Gambling, betting activities, casinos, lotteries, sweepstakes, penny auctions, services related to fantasy sports or sports forecasting, or sale of value usable "chips" or vouchers connected to this service, certain in-purchasing games.
Programs, materials, or services related to get-rich courses or related to increasing your wealth or gambling.
Factoring, lending, investment services, financial, escrow or mortgage services, pawn shops.
Private business directories, businesses specializing in warning letters, liquidation or proxy services.
Buying or selling stocks, bonds, securities, options, futures, binary options, or investment interest in any entity or property, services related to raffles, debt consolidation, insurance brokers, payday lenders, medical collections, scholarship programs, payment protection insurance, currency exchange or FOREX activities.
Modification chips (e.g. to modify a games console to use non-producer hardware or software).
Ticket agencies without a license, ticket resale.
Replica clothes and products or counterfeit goods.
Objectionable, offensive, indecent, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially, ethnically, or sexually offensive, or otherwise inappropriate behavior towards the Thookuchatti personnel.
Highly rated politically exposed persons (PEP).

Thookuchatti reserves the right but is not obligated to do any or all of the following (with no limitation to other actions):

Investigate an allegation that any content posted on the Platform does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content.
Remove content which is abusive, illegal, or disruptive or that otherwise fails to conform with these Terms.
Monitor, edit, or disclose any content on the Platform.
Edit or delete any content posted on the Platform, regardless of whether such content violates these Terms.
Cancel any Order and/or suspend, deactivate, or terminate your Account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your Account and/or with your Order and/or any of the reasons named in section 4 of these Terms.

Authority of Thookuchatti

Thookuchatti may temporarily suspend or completely cease the system operation at any time. Thookuchatti shall not have any responsibilities against the Users of Thookuchatti or any third parties due to the temporary suspension or complete cessation of the system operation.

The username and password shall be displayed and approved by the registered Users. Thookuchatti may prevent its registered Users who have created accounts on the Platform from creating new passwords or from using their old passwords for an indefinite period of time if it is deemed necessary by Thookuchatti.

Thookuchatti does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.

Thookuchatti has the right to back up and delete all or some of the files, messages which are provided by the Users during the use of services for some periods deemed suitable by the Platform. Thookuchatti shall not be held responsible for backup and delete processes.

The Platform has the ownership and copyrights arising from the information, documents, software, designs, graphics, etc., which are produced by itself and/or bought from outside.

The sales of Thookuchatti are limited to the current availability of menus of the firms provided in Thookuchatti. Thookuchatti is not responsible for any item ordered and not delivered by the Merchant due to unavailability.

Thookuchatti has the right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are User-generated and uploaded to the system by the Users and/or to transmit them to another place within the Platform deemed as appropriate by Thookuchatti. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Thookuchatti.

The obligation to change the information in relation to the price and product specifications, which are provided to sell in Thookuchatti, belongs to the companies which have cyber Merchants in the Platform. In the event of any misinformation relating to the price and specifications of products, Thookuchatti may correct this mistake by canceling the order.

Thookuchatti may provide transition for a User to other Platforms. In this case, the User agrees that Thookuchatti shall not be responsible for the content of the Platforms, which the User may access through its Platform.

Thookuchatti may change in time the services for which any Account is not required to a form, which requires an Account. Thookuchatti may provide additional services, change some of the services partially or completely, or transform into a paid service.

This Platform may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify Users in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time.

Guidelines for Reviews

RELEVANCY: Reviewers must have had an experience with the Merchant firsthand.

ACCEPTABLE CONTENT: Thookuchatti is not obligated to approve reviews on the Platform. A subset of the potential reasons for rejection are:

Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
Irrelevant or Non-indicative Content.
Discrimination: Based on the grounds of religion, race, gender, national origin, age, marital status, or disability.
References to Illegal Activity or Uncorrelated References Towards Society's Traditions and Values.
Conflicts of Interest: Competing Merchants are not allowed to post negative reviews. Violation of this might result in permanent removal from the Platform.
Allegations of Health Code Violations.
Outdated and Obsolete Information.

NOT ENDORSED: Reviews are not endorsed by Thookuchatti and do not represent the views of Thookuchatti, our parent companies, our subsidiaries. Thookuchatti does not assume liability for any review or for any claims, liabilities, or losses resulting from any use of the Platform or information on the Platform.

OWNED BY THOOKUCHATTI: Reviews are owned by Thookuchatti exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Thookuchatti is under no obligation to pay the author or anyone else for their reviews.

Termination of Agreement: Thookuchatti has the right to terminate, suspend, or delete your Account and your access to or use of the Platform, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if Thookuchatti, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of these Terms. Where appropriate, Thookuchatti will give you the opportunity to state your position before any termination, suspension, or deletion of your account.

Restrictions for Non-Personal and Non-Commercial Use: You agree that the consequences of commercial use or republication of content or information of Thookuchatti may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy, and that Thookuchatti will be entitled to temporary and permanent injunctive relief to prohibit such use.

Refund Policy

Thookuchatti takes user satisfaction very seriously. In the case of problems with your goods and services order, please contact Thookuchatti through our live chat, and we will assist you, in accordance with the provisions stipulated under Order Cancellation of these Terms and Conditions.

Price and Payment

Once your order has been accepted, this represents an agreement between you (the User) and the Merchant. The Merchant has sole responsibility for this order. Cash payments are made directly to the Merchant upon delivery to fulfill the order.

Thookuchatti does not provide any payment service either to you or to third parties. All online payments are processed via your own issuer/payment service provider and the payment service providers in partnership with Thookuchatti.

Prices quoted on the Platform shall be displayed in the applicable country's national currency and are subject to applicable tax. You accept that prices and offers on the Platform may vary from the prices and offers offered by our Merchants elsewhere (including their own websites, mobile applications, or at their brick-and-mortar outlets).

The way we display the prices of our goods may vary depending on the Merchant, and, subject to applicable laws, the prices reflected on our Platform. Prices and additional charges (including but not limited to Delivery, Small Basket, or Service fees) indicated on the Platform are as at the time of each Order and may be subject to change later. Thookuchatti reserves the right to charge fees (including but not limited to Delivery, Small Order, or Service fees) for our services as we deem necessary for our business. The breakdown of the prices and additional charges (including but not limited to Delivery, Small Order, or Service fees) are displayed before checkout. When you place an Order, you agree to all amounts, additional charges, and the final ‘Total' amount displayed to you.

Payment Methods

When using your Account as a payment instrument, you may choose from different payment methods as available and indicated on the Platform.

Thookuchatti reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third-party payment service provider(s). With your consent, your credit card/payment information will be stored with our third-party payment service provider(s) for future Orders. Thookuchatti does not store your credit card or payment information.

You must ensure that you have sufficient funds on your credit and debit card to fulfill payment for an Order. Insofar as required, Thookuchatti takes responsibility for payments made on our Platform, including refunds, chargebacks, cancellations, and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.

At the time of checkout, please read the applicable payment terms linked and disclaimers carefully before using any payment method.

Rider Tips

A Rider Tip (as defined herein) is applicable for all orders except for cash-on-delivery orders and orders delivered by the Merchant. When you place an order on the Platform, you will have the option to pay a tip to the rider assigned to deliver your order ("Rider Tip"). Thookuchatti will collect payment for the Rider Tip using the payment method chosen by you for the order. The rider will receive the full amount of any Rider Tip you choose to make once the delivery is completed.

If the Customer is eligible for a refund for a canceled order subject to the provisions of these T&Cs, a refund of the rider tip paid through Thookuchatti's online platform will be made to the customer’s Thookuchatti credit unless otherwise requested. In the latter case, the refund will be made only to the original payment method used for making the order.

Refunds will require time to be processed by us, your credit card company, and/or your bank. It can take anywhere from 7 - 14 business days (or even up to 30 days for overseas banks) for your refund to be processed and reflected in your bank account, considering the time and procedures required from Thookuchatti and/or the Credit Card Company and/or the Bank.

If you have any questions or issues regarding your Rider Tip, please reach out to our customer support via email or the in-app chat feature available on the Platform.

Validity of Thookuchatti Records

In the disputes that may arise in relation to these Terms, the User agrees, states, and warrants that any bookkeeping entry, microfilm, microfiche, and computer records constitute valid, binding, absolute, and exclusive evidence. This article has the characteristics of an evidential contract, and the User waives in advance all kinds of objections to the specified Thookuchatti records and the right to tender an oath in relation to the fact that these records are kept in due form.

Governing Law & Competent Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Disputes arising in connection with these Platform Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts in Karaikal.

Severability Clause

If any part of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

License

Thookuchatti grants you permission (which may be revoked at any time for any reason or no reason) to view the Platform and to download, email, share via social networking, or print individual pages from the Platform in accordance with these Terms and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright, or other notice contained on such pages. No other use is permitted.

You may not, for example, incorporate the information, content, or other material into any database, compilation, archive, or cache. You may not modify, copy, distribute, republish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products, or services obtained from the Platform, except as specifically noted above. Except as specifically authorized by Thookuchatti, you may not deep-link to the Platform for any purpose or access the Platform manually or with any robot, spider, web crawler, extraction software, automated process, or device to scrape, copy, or monitor any portion of the Platform or any information, content, or material on the Platform. Thookuchatti reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the Platform or any content contained therein, whether in whole or in part, without prior written consent from Thookuchatti. You may become a "fan" of the Platform or share links to the Platform via social networking technology referenced on the Platform. Any rights not expressly granted herein are reserved.

Intellectual Property Rights

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platform or in our marketing material, are the Intellectual Property of Thookuchatti and/or third parties who have authorized us with the right to use such proprietary rights (collectively the "Intellectual Property"). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify this Intellectual Property in any way without our prior express written consent. The use of our Intellectual Property rights, including but not limited to Thookuchatti's trademarks and copyrights to the Thookuchatti logo on any other website not approved by us is strictly prohibited. Thookuchatti will aggressively enforce its Intellectual Property rights to the fullest extent of the laws, including criminal prosecution. Thookuchatti neither warrants nor represents that your use of materials displayed on the Platform will not infringe or constitute a misappropriation of any rights of third parties not owned by Thookuchatti or its Affiliates. The use of any materials on the Platform is at your own risk.

Contribution License

By posting contributions to any part of the Platform, you automatically grant, and you represent and warrant that you have the right to grant, to Thookuchatti an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the Platform or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sublicenses of the foregoing.

Thookuchatti has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.

Links to and from other Platforms

As a courtesy to you, the Platform may offer links to other websites/applications. Some of these websites/applications may be affiliated with Thookuchatti while others are not. Thookuchatti is not responsible for the contents of any website/application pages created and maintained by organizations independent of Thookuchatti. Visiting any such third-party website/application pages is at your own risk. Thookuchatti has no control over these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by Thookuchatti. By using the Platform, you acknowledge that Thookuchatti is responsible neither for the availability of, nor the content located on or through any third-party website pages.

Prescription Medicine

When ordering prescription medicine from our Platform, you must be 18 years of age or older. You agree to provide your or your dependent’s ID, medical prescription, and health insurance information. This information will be immediately transferred to the pharmacy to verify your ID and prescription, and to process your order in accordance with our Privacy Policy. Please note that Thookuchatti shall have no access or visibility to any information shared. In case of a discrepancy in your ID or prescription, your order may be rejected. You accept that the pharmacy is solely responsible for the prescription medicine, and you must raise any questions or claims in this regard with the pharmacy. You fully accept and understand that Thookuchatti bears no responsibility or liability in relation to any issues arising out of such orders.

You may find information about the pharmacy - such as the name of the pharmacy as per the competent authority’s license, the name of the pharmacy manager or pharmacist-in-charge, the name of the licensed pharmacists providing the services, the physical location of the pharmacy(s), and telephone number(s) - on the pharmacy's invoice that the pharmacy will be sending in the prescription bag.

Please note that prescriptions issued outside India are prohibited. Delivery of prescription medicine is only possible to you personally or a representative as authorized by you who must be 18 years of age or older. Upon delivery, we may check the ID, and we may refuse delivery in case of the wrong ID.

For any information on the usage and dosage of the medicine, we recommend consulting the pharmacy or your doctor before taking the medicine. You understand and accept that Thookuchatti is not a pharmacy and is only acting as a delivery partner.

You acknowledge that:

In accordance with the laws and regulations in force in India and the regulations applied by the authority, it is strictly prohibited to deliver medicines included in the controlled or semi-controlled category.
In regard to medicines that need to be refrigerated between 2-8 degrees Celsius, it is prohibited to deliver this type of medicine according to the applicable conditions and standards.

Thookuchatti Rewards Program Terms & Conditions

Cresentrix Solutions Pvt Ltd (referred to as the 'Company') may or may not consider launching a Thookuchatti Loyalty Reward Program (referred to as the 'Program') operating under the terms and conditions as set out below.

Eligibility Only members and users of Thookuchatti, and those who are selected and invited by the Company shall be eligible to join the Program. Such eligibility criteria may be subject to change at any time.
Acceptance and Disclosure The terms and conditions, together with the Company's Privacy Policy, shall govern the Company's relationship with members of the Program. By using your Membership Account, you agree to these terms and conditions and consent to the collection, use, and disclosure of your personal data.
Termination or Modification The Company reserves the right to modify the Program, including benefits, awards, earning and redemption points, and these terms and conditions. Loyalty Members are responsible for remaining knowledgeable about the Program terms. The Company may terminate the Program with one-week notice to all active Program Members.
Earning and Redemption
- Users earn a minimum of 2 points for every INR 100 spent and can earn additional points as communicated by the Program.
- Points can be redeemed for Thookuchatti Credit, restaurant offers, or other deals as published on the Thookuchatti Rewards Section of the app.
- Redemption of rewards from Thookuchatti authorized merchants is subject to the terms and conditions prescribed by the issuer or supplier.
- Redemption orders cannot be canceled, revoked, transferred, or changed once submitted.
Expiration of Points Program points earned from a qualifying purchase are valid for 60 days from the date of crediting to the member's account.
Membership Program membership cannot be duplicated, shared, or used for purposes other than those provided in these terms. Membership or points may not be transferred or used by anyone other than the account member.
Claims; Cancelled, Modified, Delayed Orders Points earned from a cancelled or modified order will be deducted. No additional points will be earned for delayed orders. Redemption award claims for backdated access and purchases made as a Guest will not be accepted.
Responsibility The Company is not responsible for consequences associated with force majeure events, malfunctions, or non-compliance or fraudulent use by the member.
Governing Law These terms and conditions and any disputes or claims arising shall be governed by and construed in accordance with the India Law.

Limitation of Liability

To the extent permitted by law, Thookuchatti provides this Platform and content on an "as-is" and "as available" basis. We make no representation or warranty of any kind, express or implied, regarding the content or availability of this Platform. We do not guarantee that it will be timely or error-free, that defects will be corrected, or that the Platform or server that makes it available are free of viruses or other harmful components.

Subject to the previous paragraph, neither Thookuchatti nor its directors, officers, agents, employees, or contractors shall have any liability for any direct, indirect, special, or consequential losses or damages, including without limitation, damages for loss of business or loss of profits, arising in contract, tort, or otherwise from the use or inability to use this Platform. Nothing in these terms shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

Merchants are solely responsible for the preparation, condition, and quality of goods sold to you. In cases of Merchant Delivery, Merchants are responsible for the delivery of the goods and/or Orders. Thookuchatti shall not be responsible or liable for any loss, damage, expense, cost, or fees arising from your contractual relationship with the Merchant.

Indemnity

You agree to indemnify and hold Thookuchatti, its parents, subsidiaries, and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the Platform, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the Platform, your violation of these Terms, and any other acts or omissions relating to the Platform.

Amendments

Thookuchatti may amend these Terms at any time in its sole discretion, and the amended Terms shall be effective immediately upon posting, subject to applicable laws. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platform and/or any of its services immediately.

Disclaimer

The information, content, products, services, and materials available through the application, including without limitation, goods and services orders, submissions, text, photos, graphics, audio files, video, and links, are provided "as is" and "as available" without warranties of any kind, either express or implied.

To the maximum extent permitted by law, Thookuchatti disclaims all representations and warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, noninfringement, freedom from computer virus, and implied warranties arising from the course of dealing or course of performance.

Contact Us

For customer support, you may reach out to us via the Help Center available on the Platform.